The rules of the house, in full.

01About these terms

These terms are between you and Trusvillauk Hotels Ltd, 18 Regent Arcade, London W1J 7TB. By using this website, making a reservation or entering one of our gaming floors, you agree to them. Please read them alongside our Privacy Policy and Responsible Gaming commitments.

02Using this website

This website provides information about our hotels, gaming facilities, table games and events. It does not offer online gambling of any kind, and no bets can be placed through it.

We work hard to keep information accurate, but room rates, table limits, opening hours and event details are for guidance only and may change without notice. You must not misuse the website, attempt to access it without authorisation or copy its content for commercial use.

03Age restriction

Guests under 18 are welcome to stay in our hotels with a parent or guardian but may not enter gaming areas at any time.

04Reservations and payment

• Room rates are confirmed by email at the time of booking and include all applicable taxes.
• A valid payment card is required to guarantee every reservation.
• Check-in is from 15:00 and checkout is by 11:00 unless a later time has been confirmed in writing.
• The lead guest must be at least 18 years old and present photo ID at check-in.

05Cancellations

Flexible rates may be cancelled free of charge up to 48 hours before 15:00 on the day of arrival. Later cancellations, or failure to arrive, will be charged at the first night's rate. Advance purchase rates are non-refundable, as stated at the time of booking.

06Gaming floor rules

Our casinos are licensed and regulated by the Gambling Commission. When you play with us, you agree to:

• Register at reception and show valid photo ID when asked
• Follow the house rules and table limits displayed at each game
• Accept the decision of the inspector or duty manager on any dispute at a table
• Use gaming chips only within the casino where they were issued, as they have no value elsewhere
• Respect other guests and our team, and follow the smart casual dress code

We may refuse entry or service, or ask a guest to leave, where this is necessary to protect guests, staff, or the integrity of our games, or to meet our licence conditions.

07Membership and events

Trusvillauk Circle membership is free, personal and non-transferable. Benefits are offered at our discretion, depend on availability and may change with reasonable notice. Event places are limited, some events have additional entry requirements, and tickets cannot be resold.

08Liability

Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot be limited by law. Otherwise, we are not responsible for losses that were not reasonably foreseeable or for gaming losses incurred in accordance with the rules of each game. Please use the safes provided in every room for valuables.

09Governing law and contact

These terms are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction. If you live in Scotland or Northern Ireland, you may also bring proceedings in your local courts.

Questions about these terms can be sent by email to [email protected].