01Who we are
This website and the hotels in the Trusvillauk Collection are operated by Trusvillauk Hotels Ltd, 18 Regent Arcade, London W1J 7TB, United Kingdom ("Trusvillauk", "we", "us"). We are the data controller for the personal information described in this policy.
We follow the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and the Privacy and Electronic Communications Regulations.
02Information we collect
We only collect the information we need to look after you as a hotel guest and as a visitor to our gaming floors.
| Category | Examples |
|---|---|
| Identity and contact | Name, date of birth, address, email address, telephone number |
| Stay and booking | Arrival and departure dates, room preferences, accessibility needs, special requests |
| Gaming floor registration | Photo ID details, membership number, Circle tier, play limits and self-exclusion requests |
| Payments | Card type and last four digits, billing address, transaction records |
| Premises security | CCTV images recorded in public areas and on gaming floors |
| Website use | IP address, device and browser type, pages viewed, cookie preferences |
03How we use your information
- To manage your stay, including reservations, check-in, billing and any requests you make. Lawful basis: performance of a contract.
- To run our gaming floors safely and legally, including age checks, anti-money laundering checks and responsible gaming tools. Lawful basis: legal obligation.
- To keep our premises secure with CCTV and incident records. Lawful basis: legitimate interests and legal obligation.
- To manage your Trusvillauk Circle membership and invite you to events. Lawful basis: contract and, for marketing, your consent.
- To improve this website using anonymous analytics where you have agreed to it. Lawful basis: consent.
You can withdraw your consent to marketing at any time by using the unsubscribe link in our emails or by contacting us.
04Age and identity checks
Our casinos are licensed by the Gambling Commission under the Gambling Act 2005. To meet our licence conditions and the Money Laundering Regulations 2017, we must verify the age and identity of everyone who registers to play and may carry out further checks on the source of funds for higher levels of play.
We operate a Think 25 policy, so anyone who appears to be under 25 will be asked for photo ID before entering a gaming floor.
05Sharing your information
We never sell your personal information. We share it only where necessary with:
- Other hotels in the Trusvillauk Collection, so your membership and preferences follow you
- Trusted service providers such as payment processors, booking systems and IT support, under strict contracts
- Regulators including the Gambling Commission, and law enforcement agencies where the law requires it
- Multi-operator self-exclusion schemes, if you ask us to register you
Where a provider processes data outside the UK, we use approved safeguards such as the UK International Data Transfer Agreement.
06How long we keep it
- Booking and billing records: six years after your stay, for tax and accounting purposes
- Gaming registration and anti-money laundering records: five years after your last visit
- Self-exclusion records: for the length of the exclusion and a further period required by law
- CCTV footage: 31 days, unless needed to investigate an incident
- Marketing preferences: until you unsubscribe
07Your rights
Under UK data protection law you have the right to:
- Access the personal information we hold about you
- Ask us to correct information that is inaccurate or incomplete
- Ask us to delete your information, where we have no legal reason to keep it
- Object to or restrict how we use your information
- Receive your information in a portable format
- Withdraw consent at any time, where we rely on consent
If you are unhappy with how we have handled your information, you can complain to the Information Commissioner's Office at ico.org.uk or on 0303 123 1113. We would appreciate the chance to put things right first.
08Security and contact
We protect your information with encryption, access controls and regular staff training. Gaming records are held in restricted systems that only authorised team members can access.
We may update this policy from time to time. The latest version will always be published on this page. For any privacy question, email [email protected] or write to our Data Protection Officer at the address above.