01Our commitment
Every Trusvillauk casino is licensed by the Gambling Commission. We take our duty to protect guests seriously: every croupier, host and manager completes safer gambling training before working on the floor and refreshes it every year.
Gambling should always be entertainment. Only play with money you can afford to lose, and never see it as a way to solve financial problems.
02Keeping it enjoyable
- Set a budget before you arrive at the table and leave your cards in your suite safe
- Decide how long you will play and use the time reminders our hosts can set for you
- Take regular breaks: enjoy the spa, dinner or a walk outside
- Never chase losses or borrow money to play
- Avoid playing when you feel low, stressed or tired
- Balance gaming with the many other things to enjoy during your stay
03Warning signs
It may be time to pause and talk to someone if you notice that you are:
- Spending more money or time than you planned
- Playing to win back money you have lost
- Hiding your gaming from family or friends
- Feeling anxious, irritable or guilty about gaming
- Neglecting work, family or other responsibilities
04Tools we offer
Spend and time limits
Ask any host to set a daily, weekly or monthly limit on your Trusvillauk Circle membership. Lowering a limit takes effect immediately; raising it requires a 24-hour cooling-off period.
Time-out
Take a break from all our gaming floors for anywhere between 24 hours and six weeks. Your hotel benefits remain available while you rest.
Self-exclusion
Exclude yourself from every Trusvillauk casino for a minimum of six months. We can also help you register with SENSE, the multi-operator self-exclusion scheme covering land-based casinos across Great Britain.
05Protecting young people
No one under 18 may enter a gaming floor. We operate a Think 25 policy, check ID at every entrance and train staff to spot and challenge anyone who may be underage. If you share a device with children, consider parental controls to restrict access to gambling-related websites.
06Free, confidential support
These independent organisations offer free, confidential help to anyone affected by gambling, including family and friends:
| Organisation | How they help |
|---|---|
| GamCare | Runs the National Gambling Helpline on 0808 8020 133, 24 hours a day, with live chat and counselling |
| BeGambleAware | Information, self-assessment tools and routes into free treatment |
| Gamblers Anonymous UK | Local peer support meetings across the country |
| GAMSTOP | Free self-exclusion from online gambling sites licensed in Great Britain |
You can also speak to any Trusvillauk manager in confidence, at any time, at any of our hotels.